Mobility management networks and activities vary based on regional needs and circumstances, but each share a common philosophy, desired outcomes and require partnerships across the spectrum to be effective. Moving from mobility management as a philosophy to effective delivery of service is a challenging, but necessary process. We call this “operationalizing mobility management” and here again, we find commonality. It takes “boots on the ground,” sweat equity, funding, policy alignment and a willingness to work together to eliminate barriers. Just as mobility management prioritizes the customer, so too does our shared passion to help those we serve.

Taking time away from delivery of service to focus on the future and to evaluate our operations can feel like the last thing we need to add to an already significant workload, but this is a pitfall common to those of us in the helping professions. Instead, we need to reframe this work as necessary to ensure that we can improve and sustain the services that our customers need.

MM-SAT Implementation Guide 05-12-2022