Accessible Transportation for All

Region 5 | Lisa Steadman, Mobility Manager
Cheshire – Monadnock

Working together to create a regional transportation network for everyone.


Who We Are

The Monadnock Regional Coordinating Council for Community Transportation (MRCC) is a coalition of public and private transportation providers and users, and interested citizens that collaborate to create an affordable community transportation network that provides all community members access to services and opportunities while improving the community’s health and social cohesion. 

Our mission is to actively lead and engage the region in building an innovative, coordinated, and resilient transportation network. 


About Cheshire County

Cheshire County has served as Lead Agency on behalf of the Monadnock Regional Coordinating Council for Community Transportation (MRCC) since 2010. In this role, Cheshire County provides
contractual and fiscal oversight of Section 5310 funds, while Southwest Regional Planning Commission and the MRCC provide administrative and programmatic oversight. The Cheshire County Grants Department is well equipped to manage the Section 5310 contract and manages a number of grants. It currently provides fiscal oversight and grant contractual management for a regional public health network, a regional substance misuse prevention network, the Greater Monadnock Medical Reserve Corps, and multiple Community Development Block Grants projects in addition to the Section 5310 grant.

Region Map

Map of Monadnock Regional Coordinating Council for Community Transportation town and cities

Headshot of Lisa Steadman, Region 5 Mobility Manager

Mobility Manager

Lisa Steadman
Region 5 (Cheshire-Monadnock)

Southwest Region Planning Commission
37 Ashuelot Street
Keene, NH 03431
Phone: (603) 283-5232
Email: lsteadman@swrpc.org

A “Next Generation” Transit System for the Monadnock Region

A Phased Approach to Expanding Public Transit Services to Greater Keene and Beyond

A 2022 Southwest Region Planning Commission (SWRPC) Transit Study produced a roadmap to expand much needed public transit services to more areas and people in the Monadnock Region through a phased, incremental approach. Efforts would begin with a pilot project to implement new “microtransit” services in the Greater Keene area while augmenting existing services throughout the region with a new critical medical care ride service. In comparison to existing transit services, the Greater Keene microtransit

service is designed to be more convenient, practical and reliable to all types of users. An expanded service area including key population centers and destinations, expanded operating hours, and shorter wait and trip times will make transit a viable option for travel to work, retail and grocery shopping, medical appointments, educational institutions, entertainment, and to visit family and friends.

 

 

 

Compared to the existing Keene transit services, the “Next Generation” system is projected to:

  • Increase ridership by 125% from 29,000 rides per year to up to 63,500.
  • Provide transit access to 70% more people and 46% more jobs.
  • Provide more convenient ride booking (10-25 minutes before travel).
  • Provide more direct and faster rides between origin and destination.

The long-term plan is to demonstrate and build upon the success of the greater Keene services to further expand transit to high need/high demand areas, and to address other gaps as needed in the region.

Community Transportation Projects Expanding Ridership and Addressing Unmet Need

In 2022, the MRCC received $390,000 in funding from the NH Department of Health and Human Services to support community transportation projects. MRCC-affiliated transportation providers have successfully leveraged the funding to establish new and expand existing services for Monadnock Region residents.  

The following charts describe the projects and the impact on expanding access to vital transportation services in the Region.

Project  Description 
HCS Shopping Shuttles  Decrease food insecurity through increasing food and transportation access among older adults, people with disabilities and low-income residents of Keene, Swanzey and Winchester. 
Keene Housing Kids Collaborative Youth Transportation  Decrease the opportunity gap for 600 children and youth, 0-17 years old, from low-income households through providing transportation to youth programs offered by more than 40 community partners. 
Community Volunteer Transportation Company Driver Recruitment Assistant  Increase access to healthcare and other essential services through a rider and volunteer driver recruitment campaign prioritizing towns where CVTC does not have a registered driver. 
Supplemental Funding  Offset increased costs of delivering existing transportation services. 
Monadnock Region Transit System Design Project 

Southwest Region Planning Commission is currently partnering with the MRCC to conduct an evaluation of transit system operating and governance models for the Monadnock Region. The evaluation is being conducted as follow up to the Microtransit Feasibility and Fixed Route Transit Service Plan Design Assistance Study completed in December 2022.   

The Transit Study examined the feasibility of enhancing existing fixed bus routes and/or creating new ones, as well as launching new microtransit services in various parts of the Region. It presents a regional transit framework consisting of zones and corridors where transit is most likely to succeed. The goal of the current Transit System Design Project is to identify a transit operating and governance model to support expanded transit services in the Region.   

Studies and Reports

 

 

The MRCC meets monthly on the fourth Tuesday each month at 9:00 a.m. Meeting notices are posted on the Southwest Region Planning Commission website.

Upcoming Meetings

February 24th, 2026 9:00 AM Southwest Region Planning Commission 37 Ashuelot St, Keene, NH 03431 and by Zoom; Meeting ID: 893 4540 8967; Passcode: 694908

Meeting Minutes

2026

January 27 (Coming Soon)

2025

December 23
November 25
September 16
August 19

June, 16
May 20
April 15
March 18
February 18
January 16

2024

December 17
November 19
October 15
September 17
July 16
June 18
May 21
April 16
March 19
February 20
January 16

2023

2023 Consolidated Meeting Minutes 

Governance Materials

 

 

Members

Frank Dobisky
Thomas Transportation, Chair

Charlie Pratt
Home Healthcare, Hospice & Community Services, Vice Chair

Jennifer Robinson
Cheshire County, Treasurer

Erica Alusic-Bingham
Community Action Partners Hillsborough and Rockingham Counties

Alice Cable
SAU 60

Melissa Callender
Monadnock Peer Support

Christy Sterbenz Filby 
Keene Family YMCA

Allan Gillis
Community Volunteer Transportation Company

Sally Malay
Keene Housing Kids Collaborative

David Meader
Citizen Member

Jolymn Paulsen
Monadnock Family Services

Kimberly Rumrill
Keene Senior Center, Secretary

Scott Symonds
SMART Ride LLC

Victoria Thorpe
MCRCnh – Career Advancement Services, Inc

Charles Weed
Citizen Member

Alison Welsh
Cheshire County

Are you interested in getting involved?

Be a CVTC volunteer driver

Contact Terri Curtis: 603-821-0569

Serve on the Monadnock Regional Coordinating Council

Contact Lisa Steadman

Lisa Steadman
Region 5 Mobility Manager

Lisa Steadman joined Southwest Region Planning Commission as Regional Mobility Manager in October of 2025.  Lisa has served on the MRCC since 2021, representing various entities but, most recently ABLE NH (Advocates Building Lasting Equality in New Hampshire) for whom she has been the President of the Board of Directors for the past 3 years.  Lisa also leads ABLE NH’s statewide Transportation Equity Task Force.  

Terry Johnson, Mobility Manager, Retired

Terry Johnson retired September 5, 2025 after a distinguished career spanning philanthropy, healthcare, planning and as our first Region 5 Mobility Manager.  Terry will be missed, but he will still be active with Healthy Monadnock!

Regional Projects

A “Next Generation” Transit System for the Monadnock Region

A Phased Approach to Expanding Public Transit Services to Greater Keene and Beyond

A 2022 Southwest Region Planning Commission (SWRPC) Transit Study produced a roadmap to expand much needed public transit services to more areas and people in the Monadnock Region through a phased, incremental approach. Efforts would begin with a pilot project to implement new “microtransit” services in the Greater Keene area while augmenting existing services throughout the region with a new critical medical care ride service. In comparison to existing transit services, the Greater Keene microtransit

service is designed to be more convenient, practical and reliable to all types of users. An expanded service area including key population centers and destinations, expanded operating hours, and shorter wait and trip times will make transit a viable option for travel to work, retail and grocery shopping, medical appointments, educational institutions, entertainment, and to visit family and friends.

 

 

 

Compared to the existing Keene transit services, the “Next Generation” system is projected to:

  • Increase ridership by 125% from 29,000 rides per year to up to 63,500.
  • Provide transit access to 70% more people and 46% more jobs.
  • Provide more convenient ride booking (10-25 minutes before travel).
  • Provide more direct and faster rides between origin and destination.

The long-term plan is to demonstrate and build upon the success of the greater Keene services to further expand transit to high need/high demand areas, and to address other gaps as needed in the region.

Community Transportation Projects Expanding Ridership and Addressing Unmet Need

In 2022, the MRCC received $390,000 in funding from the NH Department of Health and Human Services to support community transportation projects. MRCC-affiliated transportation providers have successfully leveraged the funding to establish new and expand existing services for Monadnock Region residents.  

The following charts describe the projects and the impact on expanding access to vital transportation services in the Region.

Project  Description 
HCS Shopping Shuttles  Decrease food insecurity through increasing food and transportation access among older adults, people with disabilities and low-income residents of Keene, Swanzey and Winchester. 
Keene Housing Kids Collaborative Youth Transportation  Decrease the opportunity gap for 600 children and youth, 0-17 years old, from low-income households through providing transportation to youth programs offered by more than 40 community partners. 
Community Volunteer Transportation Company Driver Recruitment Assistant  Increase access to healthcare and other essential services through a rider and volunteer driver recruitment campaign prioritizing towns where CVTC does not have a registered driver. 
Supplemental Funding  Offset increased costs of delivering existing transportation services. 
Monadnock Region Transit System Design Project 

Southwest Region Planning Commission is currently partnering with the MRCC to conduct an evaluation of transit system operating and governance models for the Monadnock Region. The evaluation is being conducted as follow up to the Microtransit Feasibility and Fixed Route Transit Service Plan Design Assistance Study completed in December 2022.   

The Transit Study examined the feasibility of enhancing existing fixed bus routes and/or creating new ones, as well as launching new microtransit services in various parts of the Region. It presents a regional transit framework consisting of zones and corridors where transit is most likely to succeed. The goal of the current Transit System Design Project is to identify a transit operating and governance model to support expanded transit services in the Region.   

Studies and Reports

 

 

Region Map

Map of Monadnock Regional Coordinating Council for Community Transportation town and cities

RCC Info

The MRCC meets monthly on the fourth Tuesday each month at 9:00 a.m. Meeting notices are posted on the Southwest Region Planning Commission website.

Upcoming Meetings

February 24th, 2026 9:00 AM Southwest Region Planning Commission 37 Ashuelot St, Keene, NH 03431 and by Zoom; Meeting ID: 893 4540 8967; Passcode: 694908

Meeting Minutes

2026

January 27 (Coming Soon)

2025

December 23
November 25
September 16
August 19

June, 16
May 20
April 15
March 18
February 18
January 16

2024

December 17
November 19
October 15
September 17
July 16
June 18
May 21
April 16
March 19
February 20
January 16

2023

2023 Consolidated Meeting Minutes 

Governance Materials

 

 

Members

Frank Dobisky
Thomas Transportation, Chair

Charlie Pratt
Home Healthcare, Hospice & Community Services, Vice Chair

Jennifer Robinson
Cheshire County, Treasurer

Erica Alusic-Bingham
Community Action Partners Hillsborough and Rockingham Counties

Alice Cable
SAU 60

Melissa Callender
Monadnock Peer Support

Christy Sterbenz Filby 
Keene Family YMCA

Allan Gillis
Community Volunteer Transportation Company

Sally Malay
Keene Housing Kids Collaborative

David Meader
Citizen Member

Jolymn Paulsen
Monadnock Family Services

Kimberly Rumrill
Keene Senior Center, Secretary

Scott Symonds
SMART Ride LLC

Victoria Thorpe
MCRCnh – Career Advancement Services, Inc

Charles Weed
Citizen Member

Alison Welsh
Cheshire County

Get Involved
Are you interested in getting involved?

Be a CVTC volunteer driver

Contact Terri Curtis: 603-821-0569

Serve on the Monadnock Regional Coordinating Council

Contact Lisa Steadman

About Lisa
Lisa Steadman
Region 5 Mobility Manager

Lisa Steadman joined Southwest Region Planning Commission as Regional Mobility Manager in October of 2025.  Lisa has served on the MRCC since 2021, representing various entities but, most recently ABLE NH (Advocates Building Lasting Equality in New Hampshire) for whom she has been the President of the Board of Directors for the past 3 years.  Lisa also leads ABLE NH’s statewide Transportation Equity Task Force.  

Terry Johnson, Mobility Manager, Retired

Terry Johnson retired September 5, 2025 after a distinguished career spanning philanthropy, healthcare, planning and as our first Region 5 Mobility Manager.  Terry will be missed, but he will still be active with Healthy Monadnock!

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