Tri-County Transit operates a long distance, non-emergency medical transport service called the LDM program. Our goal is to provide the disabled and elderly population with safe, affordable and dependable non-emergency long distance medical transportation.

We understand that there is a steadily increasing population of elderly and disabled people in northern New Hampshire. As a result too many families are paying the unnecessary high costs to transport loved ones by ambulance or even worse, they don’t receive the treatment they need. We strive to provide families cost effective and safe transportation for their elderly and disabled loved ones.

Door to Door service complements the existing transit system by providing transportation to people who are unable to utilize our local flex route bus service.

Door to Door services are operated throughout the region and offer either curb-to-curb or door-to-door shared-ride public transportation service, Monday through Friday. However, Medicaid insured riders can travel to medical appointments 7 days a week.

When requesting a ride using Medicaid as payment, the passenger must schedule directly through a Medicaid broker. To do this, call the number on the back of your Medicaid card at least 2 days prior to your appointment and follow the prompts. The passenger will then be asked a series of questions: Name, location, destination, and time/date of medical appointment. Be sure to request Tri-County Transit as your transportation provider.

Upon receiving the information, the Medicaid broker will send the data to Tri-County Transit through an online portal, awaiting approval. Once it is decided that their are no other scheduling conflicts and the trip can indeed be performed by TCT, a dispatcher will accept the trip. While we make every effort to accept the trip; If the schedule is full on that day, the trip will be reassigned by the Medicaid broker to another transport business.

Once accepted, a TCT bus or Long Distance Medical Driver will be waiting to pick you up at your predetermined time.

Our drivers attend several classes and trainings so they can best assist our passengers in all situations. These classes and trainings include: Defensive Driving training, Emergency Procedures training, Wheelchair Securement training and Passenger Assistance Training.

Because driving for TCT is a “Safety Sensitive” position all drivers are also required to participate in drug and alcohol testing. Our drivers also provide personal service to clients, such as: assisting clients in and out of vehicles, carrying packages for elderly or disabled clients to (not through) the door and operating the wheelchair lift to load and unload wheelchair passengers.